Smartphone, my a$$!

Unbelievable! Well most people would think that anyway. I still have cell phone service from Alltel and they are driving me crazy. It all started when I moved. The area I was living in was not switching but staying an Alltel market and for me to switch to a new provider in my new area would mean I would have to pay the ETF. Well screw that...instead I kept my phones with Alltel. I've always had good service from them so I didn't worry. But now they are just pissing me off. Earlier this year I upgraded to one of their Smartphones, well what they considered a Smartphone, really it just has email and internet access. But earlier this week, my email stopped working. So I called on Tuesday from a landline, waited over 30 minutes for a representative and than could not hear a damn thing she said, although I kept telling her I couldn't hear her. So I hung up. Now I've been on hold for almost an hour and have not heard a peep from a representative. If I can't get my email back than I'll just scale down my plan and save myself $75 a month. Make it easier for me.